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View Full Version : UPS Blows!



ChumpChange
08-01-2006, 04:02 PM
Didn't really want to start a thread like this but UPS has messed up on the last two packages. One is still 'in transit' so the representative says and is currently being investigated. Time to fess up, it's LOST!!! It was a next day air package that should have been delivered eight days ago! They won't refund the money until the investigation is closed and then I'll have to call and get it refunded at that time. If anybody finds it, it has cashiers checks in it!! They have been cancelled of course.
Then I send some documents next day air as a customer is leaving the country for three weeks. Well, the next day air package took two days to get there. Bye bye borrower. That's going to cost me a pretty penny(and I mean pretty due to now having to use my own money to extend the rate lock, of course, UPS doesn't care about my paycheck) in cash and time as the documents will be expired by the time they get back. And they would like me to call back in a few days to get my refund as they haven't updated thier system on the delivery. I think they do that hoping that you don't call and they won't have to actually refund the money.
Thanks Brown.
I am starting to wish my company let us use FedEx. Rant rant rant.

chub
08-01-2006, 04:07 PM
They lost my leg minders for my Rhino and it took 6 weeks to get a check to the guy I bought them from. He says do you want me to reship them.
Ah, no. BOHICA was cool enough to pick them up in Blythe for me on his way to the river.
Who ever thought BOHICA would be more reliable then brown? :)

RitcheyRch
08-01-2006, 04:16 PM
Happens all too much with UPS. I prefer Fed Ex.

ratso
08-01-2006, 04:20 PM
I have one or two issues a year with UPS, which is pretty good considering...

H2oracer
08-01-2006, 04:39 PM
UNITED PACKAGE SMASHERS ! :hammerhea

RAMROD
08-01-2006, 04:53 PM
I worked on the line once helping unload trucks, and we would literally hurl packages out on the belts.

Kachina26
08-01-2006, 05:32 PM
Didja PM voodomedman?

RitcheyRch
08-01-2006, 05:55 PM
DHL seems to be another good alternative. They actually have some deal worked out with the USPS were they drop off your package at the local post office and they deliver your package.

mmered8299
08-01-2006, 06:19 PM
Working for UPS when I was kid was the funniest jobs I had ever had. I worked in the Van Nuys hub sorting parcel. The belts and shoots would jam up constantly. We would have to kick the boxes loose. During Christmas, forget about it, what a nightmare. Broken boxes everywhere. Most of you know that S.F. Valley is the Porno Capitol of the World. There would be sextoys and dirty magazines everywhere in that building. Never a dull moment.

ratso
08-01-2006, 06:21 PM
I worked on the line once helping unload trucks, and we would literally hurl packages out on the belts.
...so that's what happened to my Real Doll... :mad:

HavasuSelect
08-01-2006, 06:26 PM
When you say "packages being lost" you must really mean "packages being stolen by the guys loading the trucks". I've heard some horror stories from former employees.

YeLLowBoaT
08-01-2006, 06:28 PM
DHL seems to be another good alternative. They actually have some deal worked out with the USPS were they drop off your package at the local post office and they deliver your package.
yeah, but thier vans like to rearend you with out INS. :mad:

RitcheyRch
08-01-2006, 06:42 PM
Did that happen to you???
yeah, but thier vans like to rearend you with out INS. :mad:

YeLLowBoaT
08-01-2006, 06:47 PM
yep
link to thread (http://www2.***boat.com/forums/showthread.php?t=103538&highlight=red)

RitcheyRch
08-01-2006, 06:51 PM
Wow, sorry to hear that happened to you.
yep
link to thread (http://www2.***boat.com/forums/showthread.php?t=103538&highlight=red)

YeLLowBoaT
08-01-2006, 06:53 PM
Thats what I have unins motorist for...Still I will never use DHL bcuz of it.

RitcheyRch
08-01-2006, 06:55 PM
Uninsured motorist insurance is good. Not sure how DHL can get a way without insurance.

Huckleberry
08-01-2006, 06:56 PM
FOCK UPS!!! I shipped my cleavers back to Bblades Props in Wisconsin. I packaged them inside the TopKnot hardside cases, and then packaged the cases inside a large box. I insured them for $7,000 in the event UPS f'ed them up or lost them. When they arrived at Bblades, the box was destroyed, both prop boxes were badly damaged, and one of the props broke free from its metal shaft. This caused it to bounce all around during the truck ride from So Cal to Wisconsin. It got there with about $1500 worth of damage to the prop, plus both boxes were trashed beyond repair.
I turned in the claim. They picked up my props and kept them for a full month while they "investigated" the claim. In reality, they had my props for a month, but the majority of the time they were sitting at the UPS store I shipped them from in Corona, and no one told me. Big surprise...UPS denied my claim saying they did not like the way I packaged my props. Bullshiat!!! Nowhere did they ever say how my props had to be packaged before they sold me insurance, or if I did not package them a certain way they would not pay any claims! Now that they screwed them up and have to pay, they say too bad! FOCK UPS! I'll never shiop with them again. Next step is to file a claim in small claims court.
Did I already say FOCK UPS!!!

YeLLowBoaT
08-01-2006, 06:57 PM
the drivers own the truck and are responable for its maint and INS...

RitcheyRch
08-01-2006, 07:01 PM
Didnt know that. Guess I wont be using them anymore either.
the drivers own the truck and are responable for its maint and INS...

voodoomedman
08-01-2006, 07:34 PM
Didn't really want to start a thread like this but UPS has messed up on the last two packages. One is still 'in transit' so the representative says and is currently being investigated. Time to fess up, it's LOST!!! It was a next day air package that should have been delivered eight days ago! They won't refund the money until the investigation is closed and then I'll have to call and get it refunded at that time. If anybody finds it, it has cashiers checks in it!! They have been cancelled of course.
Then I send some documents next day air as a customer is leaving the country for three weeks. Well, the next day air package took two days to get there. Bye bye borrower. That's going to cost me a pretty penny(and I mean pretty due to now having to use my own money to extend the rate lock, of course, UPS doesn't care about my paycheck) in cash and time as the documents will be expired by the time they get back. And they would like me to call back in a few days to get my refund as they haven't updated thier system on the delivery. I think they do that hoping that you don't call and they won't have to actually refund the money.
Thanks Brown.
I am starting to wish my company let us use FedEx. Rant rant rant.
Dude you know I am not happy about this at all. Do the research and you will see that we have a higher on time rating than any company out there. Only problem is that even at 99% you are talking a lot of packages. I mean 1% of over 15 million packages a day is a lot. I will not be happy until we can get it down to 99.9% (knowing that %100 has got to be humanly impossible.) PM me your account number and I will see if you have a rep assigned to you and let him/her know of your issues and you need to talk to them. I apologize for these situations that have occured. You will get your shipping charges back once the tracer is closed. I guess they do it so they don't have to pay once for the charges and then once for the item. I do think we do a great job at what we do but there are of course things that we need to improve on and things we need to fix to get back to where we used to. We are doing all of that and I can tell you that just within the last year there have been leaps. We just now have to get the bounds. We do care. Unfortunately in any company this large you will find some that don't and we deal with them accordingly. Not that it makes any difference for you personally but here is a little story. Thursday I get an email from a customer that their customer had ordered and had them ship a baby shower gift to Virginia. I'm not exactly sure of the details but it was the wrong address they had it sent to and it would have ruined the baby shower surprise. Well I'm leaving Friday Morning for Vegas for my Bro's bachelor party so I respond tell her to call me as soon as she gets in so I can do what I can but she needs to catch me before I get to Vegas. I take my work cell with me and I get the call. This is my same new customer that I called twice to make sure everything was getting setup correctly since they were moving in while I was on vacation. Anyways, I get an email this morning from them letting them know they got a call from the center in Virginia that they got the package and are sending it back to them. My customer happy, their customer happy, no spoiled surprise. I only tell you this story because across the country that is actually the kinda lengths that my partners do for our valued customers. And if I have anything to do with it it will be the way it's done by anyone I work with. If I can be of assistance let me know. Unfortunately I couldn't on your first one since it was lost and they are looking for it. You didn't let me know about the second one.

voodoomedman
08-01-2006, 07:45 PM
FOCK UPS!!! I shipped my cleavers back to Bblades Props in Wisconsin. I packaged them inside the TopKnot hardside cases, and then packaged the cases inside a large box. I insured them for $7,000 in the event UPS f'ed them up or lost them. When they arrived at Bblades, the box was destroyed, both prop boxes were badly damaged, and one of the props broke free from its metal shaft. This caused it to bounce all around during the truck ride from So Cal to Wisconsin. It got there with about $1500 worth of damage to the prop, plus both boxes were trashed beyond repair.
I turned in the claim. They picked up my props and kept them for a full month while they "investigated" the claim. In reality, they had my props for a month, but the majority of the time they were sitting at the UPS store I shipped them from in Corona, and no one told me. Big surprise...UPS denied my claim saying they did not like the way I packaged my props. Bullshiat!!! Nowhere did they ever say how my props had to be packaged before they sold me insurance, or if I did not package them a certain way they would not pay any claims! Now that they screwed them up and have to pay, they say too bad! FOCK UPS! I'll never shiop with them again. Next step is to file a claim in small claims court.
Did I already say FOCK UPS!!!
First, being insured for $7,000 your packages were insured by Crawford. It would be a conflict of interest if we insured it so we use a seperate company. And secondly there is literature stating the proper packaging. With that being said it sounds like maybe you minimum requirements for packaging so request that the claim be reopened.
We are not always perfect. I will work hard to make us as close as possible though. That being said, and going back to packaging think about how you packaged it. What people don't realize, whether your shipping with UPS, FedEx or DHL, or USPS the packages are going from a truck onto conveyors and slides and through sorting machines onto another truck, or trailer or plane to another facility to another truck and so on and so on along with millions of other packages. So even if it is never dropped or mishandled in any way the environment is still unfriendly to improper packaging. Not saying this is the case as I haven't seen your packaging just putting it out there. As in Chumpchange's case we obviously lost one and missorted the other. We screwed up and I apologize for that.

voodoomedman
08-01-2006, 07:51 PM
the drivers own the truck and are responable for its maint and INS...
UPS-All company owned vehicles-All company Teamster drivers
FedEx Express-All company vehicles-All company drivers
FedEx Ground-Independent contractors who own their own vehicles actually FedEx purchased RPS-for now......
DHL-The local delivery center are contracted so it looks like the driver himself is not the owner of the truck but whoever the trucking company who runs the local center DHL purchased Airborne's ground operations.-usually not DHL

RitcheyRch
08-02-2006, 04:57 AM
Interesting. Thanks.
UPS-All company owned vehicles-All company Teamster drivers
FedEx Express-All company vehicles-All company drivers
FedEx Ground-Independent contractors who own their own vehicles actually FedEx purchased RPS-for now......
DHL-The local delivery center are contracted so it looks like the driver himself is not the owner of the truck but whoever the trucking company who runs the local center DHL purchased Airborne's ground operations.-usually not DHL

FullUp
08-02-2006, 05:41 AM
UPS is the absolute worst carrier out there. The UPS management simply doesn't give a $hit because they are so large. One of my employees used to work at the Anaheim sort center. They take great joy at throwing, smashing and otherwise destroying packages. It's always your fault, not theirs when a package breaks open. When a package cannot be found, they make very little effort to find it. From a dollar and cent stand point its easier to pay a claim then to spend the money and time on labor to fix a problem they caused. I'm told their line supervisors are constantly barraged with union grievances when they try to do their jobs.
I'm pleased we have 2 other choices for shipping our packages. FEDEX has done a wonderful with our shipments and they keep getting better.

OCMerrill
08-02-2006, 05:50 AM
the drivers own the truck and are responable for its maint and INS...
FED-X Ground (was RPS) is exactly the same way. Drivers own the routs and their trucks.
Fed-x Express totally different animal.
UPS has lost the last two shipments I had and the items had to be re-sent by the seller. A year ago I had an ebay issue same company. That item finially showed up 3 weeks after it was shipped. Never was scanned into their system, not even one time as it made its way from Chicago to So Cal. How can this happen? The Ebay seller worked his ass off trying to get me the package so I would not leave him neg. feedback.

sam pioske
08-02-2006, 05:59 AM
Last few years after the employees Union S**t went through, they have went down hill for us. Just like United airlines people thought they could do better then the best run airline, look at them now!

ChumpChange
08-02-2006, 06:41 AM
Then I send some documents next day air as a customer is leaving the country for three weeks. Well, the next day air package took two days to get there. Bye bye borrower. That's going to cost me a pretty penny(and I mean pretty due to now having to use my own money to extend the rate lock, of course, UPS doesn't care about my paycheck) in cash and time as the documents will be expired by the time they get back.
From the first scenario I had, which I had PMed VDM about, it didn't hit my paycheck very hard as I was able to replace the documents inside the envelope by driving to the customer and having them resign all the wire documents for their transaction. It cost me less than $100. If everybody that worked at UPS took pride in their company like him, it would be a very different company. Unfortunately for UPS, the employees are not like him.
The transaction quoted above is going to cost me in the ballpark of $2,000. This is why I'm "just a little" upset. It was also the second envelope lost in a row. I just lost in upwards of $2,000 and they need me to call back in a day or so to give me back my $15.54 it cost me to ship the package. I wish they'd take the $2,000 hit and I'd be happy to pay the $15.54. :220v:

voodoomedman
08-02-2006, 03:03 PM
From the first scenario I had, which I had PMed VDM about, it didn't hit my paycheck very hard as I was able to replace the documents inside the envelope by driving to the customer and having them resign all the wire documents for their transaction. It cost me less than $100. If everybody that worked at UPS took pride in their company like him, it would be a very different company. Unfortunately for UPS, the employees are not like him.
The transaction quoted above is going to cost me in the ballpark of $2,000. This is why I'm "just a little" upset. It was also the second envelope lost in a row. I just lost in upwards of $2,000 and they need me to call back in a day or so to give me back my $15.54 it cost me to ship the package. I wish they'd take the $2,000 hit and I'd be happy to pay the $15.54. :220v:
There are more like me than there are bad employees. We call ourselves Brown blooded. Problem is sometimes this crap gets you down. I now stuff like this is disheartening since I bust my a$$ everyday to stave off the competition. Part of doing that is being vocal and encouraging my co-workers to do the same. If we don't get better FedEx will. They have great air service. If they can ever figure out the ground service and we don't go back to some of our old ways of getting things done then we will be in trouble. Trust me when I say things are getting better. Unfortunately though not fast enough.

Huckleberry
08-02-2006, 07:56 PM
First, being insured for $7,000 your packages were insured by Crawford. It would be a conflict of interest if we insured it so we use a seperate company. And secondly there is literature stating the proper packaging. With that being said it sounds like maybe you minimum requirements for packaging so request that the claim be reopened.
We are not always perfect. I will work hard to make us as close as possible though. That being said, and going back to packaging think about how you packaged it. What people don't realize, whether your shipping with UPS, FedEx or DHL, or USPS the packages are going from a truck onto conveyors and slides and through sorting machines onto another truck, or trailer or plane to another facility to another truck and so on and so on along with millions of other packages. So even if it is never dropped or mishandled in any way the environment is still unfriendly to improper packaging. Not saying this is the case as I haven't seen your packaging just putting it out there. As in Chumpchange's case we obviously lost one and missorted the other. We screwed up and I apologize for that.
Where was this packaging literature when they accepted my package and the insurance money? It was no where to be seen, and was not mentioned. They asked how I packaged the props. I told them exactly how they were packed. They said OK and took my money for the shipping and insurance. By doing that they have accepted it the way it was. I understand that the packages roll along on huge conveyors, machines... But the damage done to the prop boxes could have only come from being dropped or from constant hard jarring, like being packed upside down in a truck as it drives cross country. These prop boxes are made to military specs, and are designed to ship props. They're not a cheap P.O.S. All I want UPS/their insurance carrier to do is hold up their end of the deal, which they are not doing.

voodoomedman
08-02-2006, 08:21 PM
Where was this packaging literature when they accepted my package and the insurance money? It was no where to be seen, and was not mentioned. They asked how I packaged the props. I told them exactly how they were packed. They said OK and took my money for the shipping and insurance. By doing that they have accepted it the way it was. I understand that the packages roll along on huge conveyors, machines... But the damage done to the prop boxes could have only come from being dropped or from constant hard jarring, like being packed upside down in a truck as it drives cross country. These prop boxes are made to military specs, and are designed to ship props. They're not a cheap P.O.S. All I want UPS/their insurance carrier to do is hold up their end of the deal, which they are not doing.
I was just pointing out some facts and I stated that I haven't seen the packaging so I don't know. Don't hurt me dude. I will actually go so far as to say that even though it states about the packaging it's like all the small print you see on credit apps or the such. You know you never read the stuff. But it is there and they hold you to it. Is there marks as if it were dropped? You say that or jarring from a truck driving across country! That would be different than being dropped and that is what happens. If you ship with UPS, FedEx or DHL it goes into a truck and gets driven across country(if you go with ground service). That's where the proper packaging comes in. PM me the tracking # and I'll see if I can get the claim reopened for you or at least get you the info to get it done yourself. I apologize dude. We really do have a good company. Of course our 800# along with 99.9% of other 800#'s is no bueno.