PDA

View Full Version : swim step ladder broke.....


AirtimeLavey
08-23-2006, 10:15 PM
anyone know where to get one. It's a spring loaded one below the swim step of my Lavey 24 NuEra. Two of the internal springs broke. Not sure if I can just replace the springs.
RiverToysJas
08-23-2006, 10:22 PM
Give these guys a call. (http://www.aquaperformance.com) They made it. I have spoken with them a few times at the boat show. They seem to have great customer service. If you can't get them to step up, have Laveycraft give them a ring. ;)
BTW, here's a copy of your warrentee......
http://www.aquaperformance.com/apimages/apimagesmisc/certbdr.gif
RTJas :D
AirtimeLavey
08-23-2006, 10:33 PM
Give these guys a call. (http://www.aquaperformance.com) They made it. I have spoken with them a few times at the boat show. They seem to have great customer service. If you can't get them to step up, have Laveycraft give them a ring. ;)
RTJas :D
Perfect. Just what I was looking for. Thanks, RTJ! :)
cc322
08-24-2006, 04:26 AM
Talk with Alba she is a owner, excellent customer service.
OutCole'd
08-24-2006, 06:01 AM
I agree, Aqua step rocks!!
Not So Fast
08-24-2006, 07:50 AM
Talk with Alba she is a owner, excellent customer service.
Alba will handle it :D NSF
phebus
08-24-2006, 07:54 AM
The best customer service I have seen in the boating industry. Old school type service.
Benjhamina
08-24-2006, 09:01 AM
I just sent my ladder in on monday. Both springs were gone and all the rubber. They fixed the springs and put all new rubber on for less that $20 and $7 of that was shipping. I didn't even call them, I just sent it in with a letter and my return address and they called me. It's the best service I have incountered.
Here is a pic of some girls kissing.......
http://i11.photobucket.com/albums/a166/benjhamina/feliciatoungeaction.jpg
AirtimeLavey
08-24-2006, 09:19 AM
Wow! Refreshing to see such a postive response about a company's customer service. Based on all of these replies, I have called Alba, and she was just as advertised (here) - very helpful. I told her I'm headed out tomorrow, she said to bring it by, and they'll get it fixed for me while I wait! Fortunately, I'm pretty close to their factory. :cool:
AirtimeLavey
08-24-2006, 09:22 AM
I just sent my ladder in on monday. Both springs were gone and all the rubber. They fixed the springs and put all new rubber on for less that $20 and $7 of that was shipping. I didn't even call them, I just sent it in with a letter and my return address and they called me. It's the best service I have incountered.
Here is a pic of some girls kissing.......
http://i11.photobucket.com/albums/a166/benjhamina/feliciatoungeaction.jpg
Cool....and thanks for the pic.! Now what was I doing, again..... :crossx: