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View Full Version : Talk about a major F**K UP



Boozer
10-22-2007, 10:42 AM
The Colorado Rockies just announced the system they are using for ticket sales has crashed, all operations are suspended, and sells will resume at an unknown time in an unknown fashion. The server they were using to sell tickets crashed and almost all tickets are still unsold. This really sucks for those of us who took today off for the sole purpose of getting world series tickets.

Ziggy
10-22-2007, 10:47 AM
The Colorado Rockies just announced the system they are using for ticket sales has crashed, all operations are suspended, and sells will resume at an unknown time in an unknown fashion. The server they were using to sell tickets crashed and almost all tickets are still unsold. This really sucks for those of us who took today off for the sole purpose of getting world series tickets.
Do they not sell them at the ticket booth at the stadium? wtf....

Boozer
10-22-2007, 10:49 AM
Do they not sell them at the ticket booth at the stadium? wtf....
Only online for the series. No ticket sales at the stadium, on the phone, or through ticketmaster.

Moneypitt
10-22-2007, 10:54 AM
Colorado has a baseball team?...............

Boozer
10-22-2007, 11:00 AM
DENVER – Amid an angry crowd chanting "We want tickets," Rockies spokesperson Jay Alves announced World Series ticket sales have been suspended Monday.
Alves says virtually all the tickets are still available, due to a computer system malfunction. He says only several hundred tickets were sold.
"Right now we're shutting the system down .... We expect to be online at some point," Alves said.
According to Alves, the Colorado Rockies will announce new plans to sell the tickets at some point later Monday afternoon. He says the Web site received 8.5 million hits in the first 90 minutes the system was up and running.
Fans booed as Alves made the announcement outside Coors Field.
"We're as frustrated and disappointed as they are," Alves said of the fans.
Alves say they will not be selling the tickets at Coors Field. He says their goal is to get the computer system up and running again so that they can resume online sales.
Hundreds of Rockies fans have e-mailed 9NEWS complaining they were not able to buy World Series tickets.
Of the hundreds of e-mail messages to 9Wants to Know has received, only three people were able to get tickets.
One man from Westminster says he went online at 10 a.m. and got four $250 Club Level tickets confirmed at 11 a.m.
The second person says he used two machines and got four $250 Club Level seats.
A third person, from Wyoming, was able to purchase two tickets.
The tickets sold were for Games 4 and 5.
All the other e-mailers either couldn't access the page, were knocked off the Web site, got permission to buy, but then were knocked off before they got a confirmation.
A spokesperson for Paciolan, a company that provides the infrastructure to allow the Rockies to sell tickets online, says they are experiencing problems with ticket sales and they are "trying to assess and resolve" those problems right now.
The mad rush for World Series seats got under way Monday as 60,000 tickets went up for sale, but only online.
Team officials have said their computers were ready to handle the expected crush of traffic, but some fans repeatedly got a message saying the Rockies' Web site couldn't be displayed.
About 20 people lined up in near-freezing temperatures outside the Denver Public Library before it opened in hopes of using public-access computers to score tickets.
"If you can't get tickets here, you're going to have to pay $200, $300 above face value," said Clayton McLeod, a 26-year-old heavy-machine operator who took the day off to try to buy tickets in the online-only sale.
Tickets officially went on sale at 10 a.m. but season ticket holders had the upper hand Sunday with a four hour window to purchase tickets.
Many Rockies fan had hoped Monday's sales would go better than Sunday's. Although the Rockies say Sunday's sale was a success, 9NEWS received various complaints and concerns from viewers who had difficulty accessing the site.
"Every time I tried to sign up an account, I got an error on my screen," said Rick Young. "My computer won't accept cookies."
Cookies identify users of a web page. Some computer security systems are not compatible with them. That's the problem Rockies fan Todd Lovrien encountered when trying to purchase tickets during Sunday's online sale.
"We tried every different way, and it kept throwing up this cookies thing," said Lovrien.
After removing all of the security settings that could block cookies, Lovrien tried again.
"I said 'Let me try one more time.' Then, all of a sudden, it came alive again."
That same tactic didn't work for Young. He was trying to create an account, so that he can purchase tickets when they go on sale to the general public Monday morning.
Rockies spokesperson Jay Alves says the organization didn't experience any problems with its system.
"To our knowledge, the only people that had the 'page cannot be displayed,' were IP addresses that were blocked due to suspicious/malicious activity to our website, during the last 24/48 hours," said Alves. "As an example, if several inquiries came from a single IP address, they were blocked."
Lovrien was eventually able to get through and purchase tickets. He says it took about ten minutes.
"I'll be stunned if I know anybody that gets tickets tomorrow," he said. "That's how fast they're going to go."
About 32,000 tickets were set aside for season ticket holders, players and sponsors. The rest, roughly 18,000, went on sale Monday at 10 a.m. online at coloradorockies.com.
Tickets were only sold on a game by game basis and ticket buys were limited to four tickets per game. Denver public libraries opened early Monday morning for people who do not have Internet access.
"There's only a certain amount of tickets available. There's a limited amount of seats and there's twice the amount of people trying to get those tickets," said computer consultant Patrick O'Fallon.
If you plan on being among the thousands who will log on to try and get tickets Monday, Fallon says there are some things you can do to increase your odds.
First, he says, make sure you use a computer with high-speed Internet.
Second, get familiar with the Colorado Rockies Web site before 10 a.m.
And finally, use multiple computers or have family and friends also log on.