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topless
07-28-2003, 06:05 PM
I just got a new printer. When trying to install the software, I get to the point where it tells me to connect the USB cable then it will find the device. It never finds it. I uninstalled it and reinstalled it 5 times. Can anyone help me? I have soooo many river pics I want to send but can't till I get this resolved. You won't be sorry. :confused: cry

Rexone
07-28-2003, 06:08 PM
Try rebooting the machine with the USB cable and printer hooked up. Sometimes that works.

topless
07-28-2003, 06:11 PM
Done that :confused:

MagicMtnDan
07-28-2003, 06:13 PM
What operating software are you using?
You typically plug in the printer USB cable and the computer sees new hardware and recognizes it. Should be (well, hopefully) plug-and-play.

comin' unscrewed
07-28-2003, 06:14 PM
Is the printer plugged into an electric outlet?

wineguy069
07-28-2003, 06:14 PM
Have you installed the software that comes with the printer before trying to let windows do the work for you?

topless
07-28-2003, 06:21 PM
I have windows 98, yes the printer is plugged in, I have used the software that came with the printer. It is a Lexmark x83.

wineguy069
07-28-2003, 06:26 PM
OK, uninstall everything you did and make sure the printer is not attached to your machine then re-boot. Take the install CD that came with your machine and run the setup program from it. Eventually it will finish and either ask you to attach your printer or restart and attach it. You should be golden after that. If not I may be able to walk you through it over the phone (at one point that was my business).

topless
07-28-2003, 06:42 PM
Wiseguy, check your pm. :)

mickeyfinn
07-28-2003, 07:08 PM
First thing to do is to go to control panel and then the device manager. Look and make sure that the USB root hub is installed and that there is no exclamation points by any usb devices.

topless
07-28-2003, 07:39 PM
mickeyfinn:
First thing to do is to go to control panel and then the device manager. Look and make sure that the USB root hub is installed and that there is no exclamation points by any usb devices. I did that and it says it is working properly. Wineguy called. He said its probablly the printer itself since he had that problem at work once. (thanks wineguy I shot ya 5 wink wink ) Looks like it need to go back to the store. Pictures must wait.........for now. Thanks for the help everyone.

mike37
07-28-2003, 07:58 PM
I had a scaner that was bad drov me nuts trying to install it got a new one had no problems
[ July 28, 2003, 08:59 PM: Message edited by: mike37 ]

bigq
07-28-2003, 08:33 PM
I've had bad USB cables also.

topless
07-28-2003, 08:39 PM
The thing that sux the most is that when I want something done, I want it done YESTERDAY!!!! I have to take the whole thing back, get a new one, see it it works, then if not, go somewhere else for the cable. (sorry, just bitching right now) cry

Freak
07-29-2003, 03:22 AM
Do you have 98se or just 98? Also just for kicks and grins did you check your usb settings in the system bios?
Did you install the driver reboot and then plug in the usb cable?
[ July 29, 2003, 04:23 AM: Message edited by: Freak ]