Reply With QuoteGood luck! They can be brutual.
We started with this new firm because we felt the other group was really ripping us off. I just want to say that I have never felt so violated in my life.
This woman is going back to the year 2000 and when we asked why she simply said because I can. 2 more days with this lunatic and I hope we make it.... :cry: v-drive
Good luck! They can be brutual.
V,
If she is an ISO Auditor working for your organization, stop the audit and
ask her to state her intentions. New ISO (ISO 9001:2000) is process
based and she should be only auditing your current processes and their intent.
Who is the firm you are currently using? If you are footing the bill, call
the firms office and let them know what is going on. There are a lot of
auditors out there that are loose cannons or cannot interpret the
specification correctly.
I have been a Quality Manager and Engineer for 28 years and am also
a ISO Lead Auditor, so this does not sound right. Get some definition.
Worse case, wait until she is done and get to the bottom of it during
the closeout meeting, or respond when addressing findings.
Good luck.
Old Rat,I found your comments so interesting that I went up to the front office and talked with the senion VP. We decided to wait for the closing meeting to see how we faired and then decide on a course of action.
Thanks for your insight.....v-drive
ISO is BS!
V,
That's good. See what they say, then issue your responses accordingly.
They want your money, so even if they find some Category 1 or 2 findings,
you still will get a certification once you respond. Since most ISO
contracts are three years (one initial audit and usually 5 follow-up visits
every 6 months), you can request another person if this one does not
seem to understand you business. They can look at past records and
procedures to get a long-term understanding of your business, but
cannot include in an audit.
Remember, anything prior to the date you set to establish ISO is not
relevant, the system being audited is to comply with that date forward
and nothing else. As an example, the training records for employees
hired before the transformation date shall be considered "grandfathered in"
with supporting data on file.
HD, I agree. Since I manage a company with many international customers
along with U.S. Government Contracts, it was a mandatory dealio, but I have
set up our system to be as painless as possible. I must say that ISO 2000
is much easier to implement than the earlier versions. But like all
certification programs of this type, it does not guarantee that your company
will make good product, it only provides evidence that your system if used
per it's intent is capable of making acceptable product. Remember Firestone and Ford, they have systems (QS) more stringent than ISO, but it did not
prevent process deviation; their management decided to overlook shortcuts
in the name of profits.
In industry today if your not iso approved you will be second dog, it's a bummer but it's the truth. Gotta go godzilla is here....v-drive
It is very interesting being an ISO certified company. Is this just a survelliance audit, or is this a certification audit? If this is a survelliance audit it seems a little ridiculous what she is asking for. Our lead auditor keeps things real, and he looks for the objective evidence that you are following the processes, not the skeletons.
We just had our survelliance audit in early February, and passed with only one finding. Good luck, it the colonoscopy will be over soon! :2purples:
I just got set free for afew minutes. She is a different woman today ,she is still picking us apart but staying away from the old stuff.
Tremor, this is a new cert because we are going with a different company. The reason we are doing that is about $10 grand. Thanks everyone for your input , it makes us feel a little better knowing that she has limits.
....v-drive
No problem. Let me know if I can be of further help.
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