Reply With QuoteV,
Don't worry about it, and just relax for the rest of the weekend.
Await any reports and then discuss. Just make sure that any
findings she has are validated and explained. If you do not agree,
then issue a written rebuttal or clarification on any forms provided.
Basically, it is a template or written set of standards that allows
a business to standardize their management system. Even though
it is considered a Quality Management System or QMS, it really
affects the entire organization (less financial when designated)
and drives them to produce quality product or service in an honest
and consistent manner with the mindset to constantly improve.
It standardizes the way you do business by setting a set of
guidelines to establish goals and improve consistency of what you
do. Companies that participate are all given the same set of rules
and requirements and the auditors are suppost to make sure the
companies are meeting those requirements during visits.
It all boils down to trying to standardize businesses so customers
can be confident that they are getting a good product or service.
For me it has reduced some customer visits and audits and gives us
somewhat of a "foot-in-the-door" on new business, or an advantage
of a competitor which is not registered. And I must say, we have
improved several processes, reduced head-in-ass mistakes and
eliminated a lot of paperwork. Even Boss Hogg who had his doubts
can see the difference and agreed it was money not wasted in the
most part. I was very suprised to find after about a year of working
under the revised system, the hardline naysayers (including myself
sometimes), have agreed it did reduce some of their workload,
clarified unclear instructions and showed who was not being a
responsible employee.
It must be noted that you can revise your system to meet
ISO requirements without registration, since the basic requirements
are flexible, but most customers want an independent 3rd. party
(auditors) organization to review and certify the business.
It is just like politics :supp:
Oh, and Kilr, I must say Mel looks rather GQ in his new jacket
