All right seeing how no one else on this board likes to bash Shockwave I'll tell you about my first experience.
I'm in the market for a new boat. I'm wanting to get at least a 28' this time around. So, after hearing all the good things about this company on the boards I'm getting really serious about their 29' Magnitude.
I've been busy as Sh$& with work lately so have not had a chance to get down to talk to them in person until yesterday (Mother's Day). Now I know most shops are closed on Sunday however I had the day free and really wanted to move ahead on getting our new boat so I called Shockwave on Friday to see if they were open on SUNDAY. The gal that answered the phone said yes they are open from 9-3. I said "really" she said yes 9-3 so I told her I would plan to come down and see what they had on the floor.
Mind you this is Mother's day so I'm already feeling pretty guilty about dragging my wife to look at a new boat but she was cool about it because she knew how busy my business had been lately. She even gave me the go ahead to purchase the new ride.
So I pack the wife and kids in the car (did I mention it was Mother's day) and we drive nearly three hours (one way) to Corona (with checkbook in hand) only to find the doors locked. I now realize the gal that answered the phone on Friday most likely gave me their Saturday (NOT SUNDAY) business hours.
I'm pissed! Not only am I not going to purchase a new boat, but it just became clear to me that we had wasted six hours of Mother's Day driving LA freeways.
If your reading this thread this may seem like a minor issue, but for me and my family, we are seriously disappointed. And this is a direct reflection of Shockwave's custom service. Shockwave may make a decent boat but I'm not so sure the customer service is as good as it's advertised.
Hey Rob,
Sorry for your dis-appointment. Please do not let this discourage you for keeping Shockwave on the top of your list. Everything we have PM'd back and forth to gether has been truthful and reliable. Let the Shockwave crew make things right for ya. My offer still stands on that demo when ever you would like, the dates I already gave you are written in stone Please keep me informed of your relationship with Barry (Shockwave Sales) and crew. Let me know if there is anything I can do to help you out.....
Barry, dont loose this one....if you can do it for Leon then do it for Rob.