Chaparral is a client of mine and must be doing something right because they sell more bikes than most in the nation. Every year they get an award from one or more dealers stating they are the #1 dealer. Sorry you had a bad experience. I have sent quite a few people down there and they have had no problems. Of course I called ahead first though. If their service is so bad, I guess it pays to advertise, because people keep coming in. Who wants to buy some advertising?