Same problem here. We ordered parts to have them for the Flat for the week of the 4th for our vacation. Called them to check on the shipment and they kept saying it had gone out. Then I called and asked for the tracking # and they said, "Oh, it looks like one of your parts was out of stock and it never left, do you still want the rest of the order?" We were so pissed! Although this was the first problem after ordering from them about 3 times, it was a major screwup and we had to scramble to get parts!