Do as others here have done and badmouth, with name and address, the business that you feel has screwed you without even a hello kiss. These people give actual boat people, people that take care of their customers, a bad image. The best thing is to let them have it right here. There are over 6000 boaters on this board, and when the word about these jerks gets out, it won't be long before they are out of customers to screw!!(did they really re-use the oil filter??) Just my .02.........Moneypitt