Hey dana, good to see you guys on the boards, hey i got a problem, this is Tye from Lang's marine, And about 2 years ago I ordered a ski pole set up for a ultra boat from you, I had called and talked to you a few times and you where going to send out the bezel that goes around the pole to cover the upolstery after you cut the hole, Well you never sent it, and I would really like to get it as the hole is really starting to fray, and I need the bezel to clean it up and it was part of the deal , and I paid for it so I would really like to have it, its for a 2 1/2'' pole, and it goes in the motor hatch, color blue power coat
any questions email me at boatdawgo@aol.com Thanks Tye
Hi, I've gone throught my system and don't have any record of any Lang's Marine or anyone by the name of Tye or Ty. Was this ordered under a different name? This scenario seems a little odd. Please let me know ASAP. I'd like to find out what may have happened, because it just doesn't seem to make any sense.
It's been two years, and you're just now following up on it? Wow, patient guy.
hey dana, first of all i want you to know that i am not trying to start a bad thread on you, and i am not in any way saying that you are a cheat, so lets get that right from the get go, all i am saying is that i ordered a ski tow,and mount set up for a ultra boat, you set it to me in visalia ca, if you can remember i sent you pictures of the motor as it sat in the boat and set you mesurements of what i needed, and you set it to me, and i had to have the mounts welded on my self to asure proper fit, but when i got the kit, it did not have the bezel in with the kit, i dont have the recepit anymore, and i am not sure what i payed, i beleive it was around 450 but not sure, if you cant remember, then whatever, but i seen that you guys where on the boards now, so i just thought i would drop you a email and se if i could get the bezel,,and yes i am a patient guy! and dana again i am not trying to start a problem so i hope that you dont think i am! if it makes any difference, the motor it was for was a marine power, and again i sent you a set of pics as you asked me to do, so you could see what i was talking about!,, well glad you are on the boards and i wish you the best!
As per my original response, what name was this ordered under? I'm trying to help you. In order to do so, I need information. I don't feel as if you are making any implications of anyone being a cheat or anything of the sort. I answer 85 percent of all phone calls that come in here and I control all inbound emails. I have never heard of this situation until now. I'm not claiming that your ski pole purchase did not take place. I am simply saying I need more information from you so I can rectify (or clarify) the situation. That's how problems get solved. My position is still the same, a state of confusion on this subject. I've looked under lang, lang's, lang's marine, langs marine, ty, and tye. My sales reports would have shown any order that had any one of those names in it. I cannot locate any order. I want to help, but I need the name the order was placed under. The part in question is a basic off the shelf item. If we owe you the part, I'll be happy to give it to you. You don't need a copy of your original receipt, I'll look it up on my end. Also, please confirm the dimension of the ski pole, you mentioned it was 2.5". Not to say this is impossible, we build alot of ski pylons, but our normal ski poles are 2". Let's keep this thing above ground, I'm here to offer assistance and answers. My name is Bob, Thank you.
Hi Bob, nice to meet you, I will call you on Monday, and see if we cant sort this out! Thanks Tye!
It's been two years, and you're just now following up on it? Wow, patient guy.
You know I am patient, and as far as it being two years, I dont care if it was ten years, I am very good at what i do, and when I installed the ski tow, I left enough material to tuck under and make it a very clean installation, and it has lasted a long time, but now it is starting to fray, so I wanted to see about getting the bezel, I dont need people like you starting problems, with the comments you make, so just mind your own biz!!!!!! thanks!
Hi Bob, I dont know, but maybe this will help you out, the customer, I ordered it for his name is Johnny Rolloff, it may come up under that name, or Rod @lang's marine and you are right it is a 2 inch pole, and it mounts to the thermostat housing, and has surport brackets that mount to the risiers the address it was sent to was 815 arlen ct visalia ca 93277, maybe that will help, if not, well I guess I will have to buy one again!
Thanks Tye
Ok, not to drag this out any further, but I just went thru roughly 800 orders looking for any order that has the name john, john rolloff, rolloff, roloff, rolof, or rod, and I'm not finding anything. I don't have any type of dealer account for a Lang's marine. I've searched for the name Lang's Marine in my dealer data base and I don't have any record of that account ever existing. At this point, it sounds like you need a ski pole bezel. I'd like to get you the part you need. Give me a call and we'll work something out. Thanks.
In my purchasing of thousands of dollars in upgrades, I routinely confuse vendors with each other.
When I was reading this, it reminded me of several conversations with vendors to return or discuss a part ordered. After several minutes of searching the computer records, I realized I actually purchased the part elsewhere.
It was 2 years ago, maybe this happened in this case.
Bob doesn't know me by name, but he has taken care of me when either I have ordered the wrong part or the machining process was off slightly.
Once, I called him at 9am and 5pm that evening the new part arrived at my house in San Diego.
That is service.
I'm sure this will work out,
J
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