Start, settings, control panel, system, hardware, device manager. Look under cd/dvd drives. Expand the list, right click on offending device. Disable or uninstall that drive. Click apply if available. Close all windows, then restart your computer. I had a DVD player that refused to open at all. I couldn't get the disk out, except to manually force (paper clip trick) the drive open. My method cured the issue. It now works fine again.