Just about what one would expect from a rental outfit in LHC. Friends of the family rent a pontoon today. Boat is listing to the port from they beginning. Spent most of the rental time moving everything to the starboard side. Old dude with sunglasses that runs the place can't give a shit about the total lack of enjoyment the family endured today. He just wants his money for the rental and fuel. Seems he was quite the asshole about it at the launch ramp. He had no problem raising his voice to an 80 year old grandpa. Wish I had more details.
Maybe he spends his time here on ***boat, and while counting his money while he sends out a defective rental, he could give his accounting of the day.