I have a Gateway- they can "go to Dell," as far as I'm concered. I too thought that the Gateway Stores would be an advantage- how wrong I was.
Hard drive crashed under warranty. The store was no help- it was easier to have it shipped to me and have the customer load it. Very nice. Strike one.
It turns out they won't warranty the data recovery. Not only that, but they didn't even ship me a drive with the OS or software from the factory on it. Strike two
CD-R burned up (literally). I gave it to the Gateway Store. They called me up, and told me that it will take them a couple days to fix it...or, I can come & pick it up, and they would overnight me the CD-R. I guess I am better at servicing my computer than they are. Strike three.
BTW, the idiots gave me my computer back with the defective CD-R still plugged in, and I couldn't get it to boot...all they had to do was unplug it...what a bunch of rocket scientists. Strike four.
The whole time, they are sending me notices that they will charge me for the defective hard drive, since I havn't shipped it back in a "timely manner." Excuse me sirs, I'm busy spending $500 to get data off your defective hard drive that is under warranty, now you want to charge me for the broken part? Strike five.
Next time, dude, I'm gettin' a Dell.