AO-Hell is a nightmare! It will take more than one phone call to get these jackals off you for sure. I canceled my service with them a long time ago and six months later got another charge on my card. When I called them to say WTF they told me they had given me six months of free service to see if I still wanted it and since I hadn't canceled they continued my billing! I spent ten minutes with a lady telling her in no ways did I want their service, and finally had to say "Listen. I DON'T WANT YOUR SERVICE! DO YOU UNDERSTAND?" She obviously didn't because she went on to tell me about how she could get me a free DSL upgrade, EVEN THOUGH I just finished telling her I lived in an area where there was no service available! I finally got them off my shit and then started receiving phone calls and the CD-Rom starter kits every month. Shockwave, if you need a good plan to get rid of them PM me. I know a website that has a step-by-step process that works real well.